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$19.957 Steps to Better Written Policies and Procedures is an easy to read and use books that teaches you how to add content to each section of the writing format template (for policy or procedure documents) that I provide to you free when asked.
This 7 step writing format has recently been updated with a new step. The steps in this book include:
Purpose
Scope
Policy
Definitions
Responsibilities
Procedures
Document Approvals
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$37.54The #1 Guide to Excellence in Technical Communication—Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More
Direct from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time.
You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.
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$26.95A Simple Guide to Managing Documentation
They’re supposed to be useful tools, but whether they’re printouts, computer files, flowcharts, or forms, documents can often give more headaches than help. And yet without them, most organizations couldn’t function. ISO 9001:2000 and other quality management systems place great emphasis on documents, and for good reason. Documents aren’t individual, stand-alone elements of the management process. They’re interrelated, formatted in different media, and controlled by various and distinct functions. Keeping critical information current and in the right hands requires more than just signing off on procedures. Document control is essential, but where should you begin?
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$32.98In Document Management for the Enterprise, Michael Sutton clearly defines and simplifies the principles of document engineering and management. He arms you with a set of proven techniques and methods for planning, building, and maintaining automated systems for fast and efficient storage and retrieval of documents and forms. And, with the help of numerous case studies, he shows you how to avoid common pitfalls and how to overcome frequently encountered obstacles. The most up-to-date, comprehensive, hands-on guide to the engineering and management of enterprise document management systems.
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$22.09Flowcharts teaches how to create and compare different flowcharts that outline the sequence of steps in a process. The information is presented in a straightforward, easy-to-understand manner through a series of exercises and case studies. Users of Plain & Simple Series learn how to select the right tool for the task at hand, collect the right data, interpret the data, and take appropriate action based on their findings.
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$40.32Information Security Policies, Procedures, and Standards: A Practitioner’s Reference gives you a blueprint on how to develop effective information security policies and procedures. It uses standards such as NIST 800-53, ISO 27001, and COBIT, and regulations such as HIPAA and PCI DSS as the foundation for the content. Highlighting key terminology, policy development concepts and methods, and suggested document structures, it includes examples, checklists, sample policies and procedures, guidelines, and a synopsis of the applicable standards.
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$14.72Your new trainers don’t know how to properly operate the VCR and monitor . . . your employees don’t know how to use a preferred conference call vendor . . . your middle managers fail to consistently report their employees’ overtime.
Tired of explaining things over and over? Save time, frustration and money and improve performance by creating your own task aids.
This self-study guide will show you how to create checklists, lists of steps, forms, worksheets, decision tables, flowcharts all kinds of task aids to help employees take corrective action and perform their jobs.
When you follow the author’s advice, you’ll be on the way to designing and developing your own appropriate job aids easily and quickly.
Close the gap between what is happening and what should be happening.
Working at your own pace, you’ll learn about every step involved in creating an effective task aid and get plenty of practice implementing the steps.
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$24.99The Technical Writing Process is a simple, five-step process that can be used to create almost any piece of technical documentation such as a user guide, manual or procedure. It’s suitable for a wide range of audiences: aspiring technical writers and students of technical writing, non-writers who find themselves assigned with the task of creating technical documentation, established writers who want to bring more structure to their work, and anyone managing a documentation project.
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$9.95The essential guide to writing clear, concise proposals, reports, manuals, letters, memos, and other documents in every technical field. Includes a section with examples and text that address the specialized writing problems of systems analysts and software engineers.
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$24.95Every complex product needs to be explained to its users, and technical writers, also known as technical communicators, are the ones who do that job. A growing field, technical writing requires multiple skills, including an understanding of technology, writing ability, and great people skills.
Whether you’re thinking of becoming a technical writer, just starting out, or you’ve been working for a while and feel the need to take your skills to the next level, The Insider’s Guide to Technical Writing can help you be a successful technical writer and build a satisfying career.
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$12.99This book provides a broad perspective about the essential aspects of creating technical documentation in today’s product development world. It is a book of opinions and guidance, collected as short essays. You can read selectively about subjects that interest you, or you can read the entire collection in any order you like. Information development is a multidimensional discipline, and it is easy to theorize. We have written this book from our direct experience, using the concrete insights and practices we apply to our work every day.
If you work as an information developer, a manager in a documentation team, or in another part of product development that collaborates with a doc team, there is information in this book for you. Perhaps you are a technical writer in a small, high-growth company that is figuring out its processes. Perhaps you are an information-development manager in a large enterprise company with an expanding product line and an ever more complex matrix of cross-functional dependencies. You might work at a medium-sized company where your management is asking you to do more with fewer people, and you want some additional perspective that will help you find a leaner and more effective way to deliver what your business demands. Or you might work outside the technical documentation world, in another part of product development, and are wondering how to collaborate most effectively with the documentation team.
The purpose of The Product is Docs is to provoke discussion, shine light on some murky areas, and—we hope—inspire our colleagues to consider their processes and assumptions with new eyes.
All proceeds from the sale of The Product is Docs will go to charity.
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$24.97Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication
A step-by-step resource for clear communication of all types of policies and procedures.
Policies and procedures — they’re what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as:
- health and safety
- human resources
- office management
- administration
- quality
- manufacturing
- customer service
- finance
- accounting